Terms & Conditions

1.Who we are

In short: your contract is with Meatod.

Meatod is operated by Meatod Ltd, a company registered in England and Wales under company number 13774414, with its registered office at Unit 09, 1st Floor, 124 Whitechapel Road, London, England, E1 1JE ("Meatod", "we", "us", "our").

These Terms & Conditions ("Terms") apply every time you browse, order from, or otherwise use meatod.com or the Meatod app (together, the "Service"). By placing an order you confirm that you accept these Terms. If you do not agree to them, please do not use the Service.

Nothing in these Terms affects your statutory rights as a consumer under UK law, including under the Consumer Rights Act 2015.

2.The Meatod service

In short: you order and pay through Meatod; trusted partner butchers prepare and deliver your order.

Meatod is an online service for ordering fresh halal meat. When you place an order:

• Your contract of sale is with Meatod. We take your payment and are responsible for your order.
• Your order is prepared, packed, and delivered by one of our independent partner butchers, working to Meatod's standards.
• Because everything is cut fresh to order, orders are prepared in daily batches against a fixed cut-off time (see section 6).

3.Your account

In short: keep your details accurate — deliveries go to the address you give us.

• You must be at least 18 years old to place an order.
• You may order with a Meatod account or as a guest. Either way, you are responsible for making sure the name, phone number, and delivery address you provide are accurate and complete.
• You are responsible for keeping your account credentials secure. Orders placed through your account are treated as placed by you.
• We may suspend or close accounts that breach these Terms, including the acceptable-use and refund-abuse provisions below.

4.Orders and acceptance

In short: your order is accepted when we confirm it. There's a £25 minimum spend. If we ever can't fulfil it, you get a full refund.

• Minimum order value. A minimum order value of £25 applies to all orders. This is shown in your bag as you shop, and you will not be able to proceed to checkout until it is met.
• Placing an order is an offer to buy. A contract is formed when we send you an order confirmation.
• In rare cases we may be unable to fulfil an order or part of it (for example, an item becomes unavailable). If so, we will tell you as soon as possible and refund you in full for anything we cannot supply.
• We may decline or cancel an order where we reasonably suspect fraud, misuse of promotional codes, or a breach of these Terms. Where payment has been taken and no fraud is involved, it will be refunded.

5.Prices and payment

In short: you pay in full at checkout. Obvious pricing errors don't bind us.

• All prices are shown in pounds sterling and include VAT where applicable. Any delivery charge is shown separately before you pay.
• Payment is taken in full at checkout through our payment providers. We never store your full card details on our own systems.
• If a product is listed at an obviously incorrect price due to a technical or human error, we are not obliged to supply it at that price. We will contact you to either confirm the correct price or cancel and refund the order in full.

6.Changing or cancelling an order

In short: free changes and cancellation before the daily cut-off. After cut-off, your order is being cut fresh for you and cannot be cancelled for change of mind.

Before the cut-off. Meatod operates on a same-day model: orders placed before 8am are cut fresh and delivered the same day (see section 7). You may amend or cancel your order free of charge, for a full refund, at any time before this 8am cut-off. Contact us at contact@meatod.com with your order ID.

After the cut-off. Once 8am passes, your order is sent to our partner butcher, payment is committed on your behalf, and your meat is cut fresh specifically for your order. For this reason, orders cannot be cancelled or refunded for change of mind after the cut-off.

Your legal position. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the standard 14-day "cooling-off" cancellation right does not apply to goods which are liable to deteriorate or expire rapidly. Fresh meat falls within this exemption. This does not affect your rights if something is wrong with your order — see section 10.

7.Delivery policy

In short: we deliver to the address you give us. If you're not in, we leave your order in a safe place at your door — and it counts as delivered.

• Delivery areas. We currently deliver within the London Borough of Tower Hamlets. We are actively expanding to new areas, and available delivery postcodes are always shown at checkout before you order.
• Delivery time. Meatod offers same-day delivery: orders placed before the 8am cut-off are cut fresh and delivered the same day, by 6pm.
• Who delivers. Deliveries are made by our partner butcher's delivery team on Meatod's behalf.
• Your address. It is your responsibility to provide a complete and accurate delivery address, including flat number, building access notes, and a reachable phone number. We are not liable, and no refund is due, where a delivery fails or is delayed because the address or access information you provided was wrong or incomplete.
• If you are not available. If no one answers at the delivery address, your order will be left in a safe place at your door, in line with the instruction printed on every Meatod package. Once left in a safe place at the address you provided, the order is deemed delivered and responsibility for the goods passes to you.
• Risk and ownership. Risk in the goods passes to you on delivery (including safe-place delivery as above). Ownership passes once we have received payment in full.
• Delays. Delivery windows are estimates. We are not liable for delays caused by events outside our reasonable control (traffic incidents, extreme weather, etc.), though we will always make reasonable efforts to keep you informed.

8.Our products

In short: everything is cut fresh, so small natural variations are normal and are not defects.

• Halal sourcing. We work exclusively with partner butchers who source from halal-certified supply chains. Our current partner is Halal Meat Bazar, 127 Chapman Street, Whitechapel, London, E1 2PH, certified by HMC (Halal Monitoring Committee).
• Natural variation. Our meat is hand-cut fresh to order, not factory-standardised. The weight of each item may vary by up to 5% from the listed weight, and the appearance, trim, and exact shape of cuts will naturally vary. Variations within this tolerance are a normal characteristic of fresh butchery and do not constitute a fault or grounds for a refund.
• Images. Product photos are illustrative. The item you receive will match the product description; it will not be visually identical to the photo.
• Allergens. Our products are fresh meat and are handled in environments where cross-contact with other products may occur. If you have an allergy-related question, contact us at contact@meatod.com before ordering.

9.Storage after delivery

In short: refrigerate your order promptly — after delivery, correct storage is your responsibility.

Fresh meat is perishable. You must refrigerate or freeze your order promptly after delivery (including safe-place delivery). Every package is marked "Keep refrigerated". We are not responsible for deterioration caused by the goods being left out, stored incorrectly, or collected late after a safe-place delivery.

10.Refunds and problems with an order

In short: if something is genuinely wrong, we'll put it right — report it within 2 hours with photos. Change of mind, taste preference, and claims without evidence are not covered.

10.1 Your statutory rights. If an item is faulty, not fresh on arrival, not as described, or missing, you are entitled to a remedy under the Consumer Rights Act 2015. Nothing in this section removes or reduces those rights.

10.2 How to make a claim. Because fresh meat deteriorates quickly, prompt reporting is essential for any claim to be assessed fairly. To make a claim you must:

• Submit a refund request through your Meatod account ("Request a Return/Refund" on the relevant order), or email contact@meatod.com, within 2 hours of delivery;
• Select the issue type and describe the problem; and
• Include at least one clear photograph of the item(s) and packaging concerned, taken on the day of delivery.

Photographic evidence is a mandatory part of our claims process for perishable goods. Claims submitted without photographs, or reported more than 2 hours after delivery, may be declined, except where your statutory rights require otherwise.

10.3 How claims are handled. Every claim is reviewed manually, normally within 24 hours of submission. We may contact you for further information. Where a claim is upheld, we will offer a replacement, a credit, or a refund as appropriate to the issue. Approved refunds are made to your original payment method and typically take 5–10 business days to appear on your statement.

10.4 What is not covered. The following are not defects and are not eligible for a refund:

• Change of mind after the order cut-off (see section 6);
• Personal taste or preference regarding flavour, texture, or appearance of meat that is otherwise fresh and as described;
• Natural variation in weight, trim, or appearance within the tolerance described in section 8;
• Failed or delayed delivery caused by an incorrect or incomplete address or access information provided by you;
• Deterioration after a completed delivery (including safe-place delivery) caused by late collection or incorrect storage;
• Claims reported later than 2 hours after delivery, or without photographic evidence, except where your statutory rights require otherwise.

10.5 Fair use of the claims process. We investigate every claim in good faith and expect the same in return. We may decline claims, require additional evidence, and/or suspend accounts where we reasonably suspect false, exaggerated, or repeated unsubstantiated claims. We reserve the right to report suspected fraud to our payment providers and relevant authorities. This paragraph does not affect your statutory rights in respect of genuine claims.

11.Promotional codes

In short: promo codes have rules — eligibility, minimum spend, and validity days apply.

• Promotional codes are subject to the specific conditions stated when the code is published, which may include a minimum order value, valid days, and customer eligibility (for example, first-order-only codes).
• First-order codes may be used once per customer. A customer who has previously placed a paid order, or previously redeemed a first-order code, is not eligible, whether ordering with an account or as a guest.
• One code may be used per order. Codes have no cash value and cannot be exchanged.
• We may withdraw, amend, or refuse a code at any time, including where we reasonably suspect misuse (such as multiple accounts created to reuse a single-use code).

12.Reviews and content you submit

In short: reviews must be honest and yours; we can display them.

• Reviews must reflect your genuine experience of your own order and must not contain unlawful, defamatory, or offensive content.
• By submitting a review or photos (including refund-request photos), you grant us a non-exclusive, royalty-free licence to use that content to operate and improve the Service, including displaying reviews in the app and on our website.
• We may remove content that breaches these Terms.

13.Acceptable use

In short: use the Service honestly and lawfully.

You must not use the Service to commit fraud, interfere with its operation or security, scrape or copy its content for commercial purposes, or resell products purchased through it without our written consent. We may suspend or terminate access for breach of this section.

14.Our liability

In short: we're responsible for what the law says we're responsible for — and our liability for an order is capped at what you paid for it.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under UK law, including your rights under the Consumer Rights Act 2015.

Subject to the paragraph above: we are not liable for losses that were not foreseeable to both of us when the contract was formed, losses not caused by our breach, or business losses (the Service is for consumers). Our total liability to you in connection with any order is limited to the total amount you paid for that order.

15.Changes to these terms

In short: the version live when you order is the version that applies.

We may update these Terms from time to time. The version published on the Service at the time you place an order is the version that applies to that order. The "Last updated" date at the top of this page shows when these Terms were last changed.

16.Governing law

In short: English law applies.

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction over any dispute — except that if you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts. This clause does not restrict your statutory rights.

17.Contact us